At Red Moon Bakery, we take pride in delivering fresh and delicious baked goods to our customers. Your satisfaction is our priority, and we strive to ensure that every order meets our high standards. Please review our return and exchange policy carefully:

Perishable Items

Due to the nature of our products, all sales are final for perishable items unless an error has been made with your order. If you believe there has been a mistake, please follow these steps:

1. Report the Issue Immediately: Contact us within one hour of receiving your order to report any errors. You can reach us at +1 905-451-7788.
2. Assessment and Resolution: We will assess the reported issue and make every effort to remedy the situation promptly. However, please note that while we will try our best, there is no guarantee that a resolution will be provided.
3. No Returns or Refunds After One Hour: Any attempts to return, refund, or exchange perishable items after one hour of receipt will not be honored under any circumstances.

Non-Perishable Baked Goods

For non-perishable items such as packaged cookies, breads, or other baked goods:

• Exchanges Only if Packaging is Unopened: We accept exchanges for non-perishable baked goods only if the packaging remains in its original, unopened condition.
• No Exchange for Opened Products: If the packaging has been opened, damaged, or altered, the exchange will not be honored.

Additional Information

• Custom Orders and Special Requests: Custom orders, including cakes and personalized items, are non-refundable and non-exchangeable unless a significant error was made on our part.
• Contact Us: For any questions or concerns about your order, please contact us at +1 905-451-7788 or visit our website at www.redmoons.ca.

We appreciate your understanding and cooperation. Thank you for choosing Red Moon Bakery – where we bring the sweetest moments to your doorstep!